On occasion, we may ask you to delete your TweetDeck encrypted local store (ELS), in order to solve a particular problem.

If we ask this of you, here are the instructions you need to follow, depending on your operating system.

Windows XP

1. Close TweetDeck
2. Click the Start button
3. Click Control Panel
4. Click Folder Options
5. Click the View tab
6. Click Show hidden files and folders
7. Unclick Hide protected operating system files
8. Click OK
9. Open your C: drive in Windows Explorer or My Computer.
10. Open the folder Documents and Settings
11. Under this folder, there should be a folder with the the same name as username that you log into XP with. Open this folder.
12. You should then have a folder called Application Data. Open it.
13. You should then have a folder called Adobe. Open it.
14. You should then have a folder called AIR. Open it.
15. You should then have a folder called ELS. Open it.
16. You should then have a folder called TweetDeckFast.FFFxxx (where xxx is a string of numbers and letters). Delete this folder.
17. Restart TweetDeck

Windows Vista/Windows 7

1. Close TweetDeck
2. Click the Start button
3. Click Control Panel
4. Click Folder Options
5. Click the View tab
6. Click Show hidden files and folders
7. Unclick Hide protected operating system files
8. Click OK
9. Open your C: drive.
10. Open the folder Users
11. Under this folder, there should be a folder with the the same name as username that you log into Vista with. Open this folder.
12. You should then have a folder called AppData. Open it.
13. You should then have a folder called Roaming. Open it.
14. You should then have a folder called Adobe. Open it.
15. You should then have a folder called AIR. Open it.
16. You should then have a folder called ELS. Open it.
17. You should then have a folder called TweetDeckFast.FFFxxx (where xxx is a string of numbers and letters). Delete this folder.
18. Restart TweetDeck

Mac OS

1. Open Finder
2. Under Places, click on your Home directory (the one labelled with your username)
3. Within your Home directory, Navigate to Library > Application Support > Adobe > AIR > ELS   
4. You should then have a folder called TweetDeckFast.FFFxxx (where xxx is a string of numbers and letters). Delete this folder.   (If there are not any TweetDeckFast.xxx folders located here*, instead navigate to: Library > Preferences and delete the TweetDeckFast folder there)
5. Restart TweetDeck

* Sometimes the files can be located in both directories

Linux

1. Navigate to ~/.appdata/Adobe/AIR/ELS/
2. You should then have a folder called TweetDeckFast.FFFxxx (where xxx is a string of numbers and letters). Delete this folder.
3. Restart TweetDeck